Resume

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Work Experience

Chief Information Officer

Reliance Ventures Limited

Jan 2024 — Present

•Manage the Information Technology discipline to ensure smooth business operations in compliance with Legal and Regulatory requirements.
•Advise the Board of Directors on Digital Strategies aligned with Business Goals as part of the IT Strategy committee.
•Oversee IT risks and controls, implementing corrective actions where necessary.

Key Achievements

✓Established IT governance framework aligned with regulatory compliance requirements.
✓Drove digital strategy alignment across business units for Reliance Ventures portfolio companies.

Chief Technology Officer

Reliance Retail Finance Limited

Jul 2022 — Nov 2023

•Led the technology function for Reliance Retail Finance, a financial services subsidiary of Reliance Retail.
•Defined technology strategy and architecture for retail financial products and services.

Key Achievements

✓Established the technology foundation for Reliance Retail's financial services business.

Head — IT Strategy & Planning

Jio Platforms Limited (JPL)

Jul 2019 — Dec 2023

•Led IT Strategy & Planning for Jio Platforms, working with Business and IT leaders to implement strategic initiatives and programmes catering to JPL Products & Services.
•Implemented a Digital Factory approach to Product Development across the Reliance Industries ecosystem.
•Served as ABMS coordinator for O2C IT, ensuring compliance with and accreditation to ISO 37001.

Key Achievements

✓Entrenched Agile Product Development and Service Reliability Engineering practices across the organisation.
✓Successfully achieved ISO 37001 accreditation for the IT Function.
✓Drove strategic programme delivery for Jio's enterprise product portfolio.

Head — Business Process Management CoE

Reliance Industries Limited

Apr 2016 — Jul 2019

•Led the BPM CoE in the STAR Business Transformation Project, designing and modelling business processes across Hydrocarbons, Jio, and Media businesses.
•Implemented enterprise-wide processes including Change Management and Risk Management.

Key Achievements

✓Standardised business processes across three major business verticals.
✓Successfully deployed Change Management and Risk Management frameworks at enterprise scale.

General Manager — Business Process Management

Reliance Industries Limited

Nov 2012 — Mar 2016

•Defined and deployed Business Process Management Architecture for standardisation and optimisation of business processes across RIL Group.
•Served as Change Management Lead for BPM, managing change across core verticals and supporting horizontals.

Key Achievements

✓Built and deployed BPM architecture enabling process standardisation across the Reliance Group.

Regional Business Transformation Lead

Vodafone Essar Limited

Oct 2010 — Nov 2012

•Conceptualised, designed, and deployed a Business Transformation Framework to build a culture of continuous improvement.
•Led operational efficiency drives leveraging Lean Six Sigma philosophy, aligned with Vodafone's core values.

Key Achievements

✓Developed a model for business process standardisation deployed across the Vodafone India OPCO.
✓Drove operational efficiency improvements using Lean Six Sigma methodology.

Solution Manager — IT Process & Service Management Consulting

Tata Consultancy Services

Oct 2008 — Oct 2010

•Led business development, consulting offerings, and client relationship management for the IT Process and Service Management practice.
•Delivered process transformation consulting engagements at Microsoft, ABB, Barclays Bank, and The Hartford.

Key Achievements

✓Deployed CMMI Level 3 process frameworks at The Hartford and AXA-Equitable.
✓Designed measurement frameworks for software development at Barclays Bank.
✓Built integrated Quality Management System for Microsoft's infrastructure services.

Six Sigma Master Black Belt & Process Consultant

American Express Technologies

Feb 2005 — Apr 2006

•Analysed IT processes for the Corporate Card business and Sales & Delivery Network.
•Mentored Six Sigma projects and provided training to Six Sigma Green Belts.

Key Achievements

✓Delivered process optimisation recommendations across multiple American Express business units.

IT Project Lead

GE Healthcare

Jan 2002 — Oct 2004

•Managed the Single Sign On Programme for GE Healthcare.
•Led a global team based in China, Japan, North America, and France to develop, deploy, and support SSO infrastructure.

Key Achievements

✓Successfully deployed Single Sign On infrastructure for all applications in the GE Healthcare IT Portfolio.

Junior Executive — Quality

Mahindra & Mahindra

Jan 1999 — Dec 2001

•Deployed the Mahindra Quality System (MQS) in Nashik Plant operations.
•Leveraged Lean and Six Sigma toolkit within a Total Quality Management framework.

Key Achievements

✓Implemented and led quality circles to foster continuous process improvement.
✓Conducted trainings and workshops for the plant operations workforce.

Education

AGMP in Senior Leadership General Management Program

Indian Institute of Management Ahmedabad

Graduated January 2019

Career Acceleration Program in Organizational Leadership

Reliance Group

Graduated January 2018

Bachelor of Engineering in Mechanical Engineering

Vidyavardhini College of Engineering & Technology, Vasai

Graduated January 1999

Certifications

UX Design: 2 Analyzing User Data

LinkedIn Learning

Awarded Jan 2023

DevOps Foundations

LinkedIn Learning

Awarded Jan 2022

A Day In The Life of a Data Scientist

LinkedIn Learning

Awarded Jan 2022

UX Design: 5 Creating Scenarios and Storyboards

LinkedIn Learning

Awarded Jan 2023

IoT Foundations: Fundamentals

LinkedIn Learning

Awarded Jan 2022

Work Experience

Chief Information Officer

Reliance Ventures Limited

Jan 2024 — Present

•Manage the Information Technology discipline to ensure smooth business operations in compliance with Legal and Regulatory requirements.
•Advise the Board of Directors on Digital Strategies aligned with Business Goals as part of the IT Strategy committee.
•Oversee IT risks and controls, implementing corrective actions where necessary.

Key Achievements

✓Established IT governance framework aligned with regulatory compliance requirements.
✓Drove digital strategy alignment across business units for Reliance Ventures portfolio companies.

Chief Technology Officer

Reliance Retail Finance Limited

Jul 2022 — Nov 2023

•Led the technology function for Reliance Retail Finance, a financial services subsidiary of Reliance Retail.
•Defined technology strategy and architecture for retail financial products and services.

Key Achievements

✓Established the technology foundation for Reliance Retail's financial services business.

Head — IT Strategy & Planning

Jio Platforms Limited (JPL)

Jul 2019 — Dec 2023

•Led IT Strategy & Planning for Jio Platforms, working with Business and IT leaders to implement strategic initiatives and programmes catering to JPL Products & Services.
•Implemented a Digital Factory approach to Product Development across the Reliance Industries ecosystem.
•Served as ABMS coordinator for O2C IT, ensuring compliance with and accreditation to ISO 37001.

Key Achievements

✓Entrenched Agile Product Development and Service Reliability Engineering practices across the organisation.
✓Successfully achieved ISO 37001 accreditation for the IT Function.
✓Drove strategic programme delivery for Jio's enterprise product portfolio.

Head — Business Process Management CoE

Reliance Industries Limited

Apr 2016 — Jul 2019

•Led the BPM CoE in the STAR Business Transformation Project, designing and modelling business processes across Hydrocarbons, Jio, and Media businesses.
•Implemented enterprise-wide processes including Change Management and Risk Management.

Key Achievements

✓Standardised business processes across three major business verticals.
✓Successfully deployed Change Management and Risk Management frameworks at enterprise scale.

General Manager — Business Process Management

Reliance Industries Limited

Nov 2012 — Mar 2016

•Defined and deployed Business Process Management Architecture for standardisation and optimisation of business processes across RIL Group.
•Served as Change Management Lead for BPM, managing change across core verticals and supporting horizontals.

Key Achievements

✓Built and deployed BPM architecture enabling process standardisation across the Reliance Group.

Regional Business Transformation Lead

Vodafone Essar Limited

Oct 2010 — Nov 2012

•Conceptualised, designed, and deployed a Business Transformation Framework to build a culture of continuous improvement.
•Led operational efficiency drives leveraging Lean Six Sigma philosophy, aligned with Vodafone's core values.

Key Achievements

✓Developed a model for business process standardisation deployed across the Vodafone India OPCO.
✓Drove operational efficiency improvements using Lean Six Sigma methodology.

Solution Manager — IT Process & Service Management Consulting

Tata Consultancy Services

Oct 2008 — Oct 2010

•Led business development, consulting offerings, and client relationship management for the IT Process and Service Management practice.
•Delivered process transformation consulting engagements at Microsoft, ABB, Barclays Bank, and The Hartford.

Key Achievements

✓Deployed CMMI Level 3 process frameworks at The Hartford and AXA-Equitable.
✓Designed measurement frameworks for software development at Barclays Bank.
✓Built integrated Quality Management System for Microsoft's infrastructure services.

Six Sigma Master Black Belt & Process Consultant

American Express Technologies

Feb 2005 — Apr 2006

•Analysed IT processes for the Corporate Card business and Sales & Delivery Network.
•Mentored Six Sigma projects and provided training to Six Sigma Green Belts.

Key Achievements

✓Delivered process optimisation recommendations across multiple American Express business units.

IT Project Lead

GE Healthcare

Jan 2002 — Oct 2004

•Managed the Single Sign On Programme for GE Healthcare.
•Led a global team based in China, Japan, North America, and France to develop, deploy, and support SSO infrastructure.

Key Achievements

✓Successfully deployed Single Sign On infrastructure for all applications in the GE Healthcare IT Portfolio.

Junior Executive — Quality

Mahindra & Mahindra

Jan 1999 — Dec 2001

•Deployed the Mahindra Quality System (MQS) in Nashik Plant operations.
•Leveraged Lean and Six Sigma toolkit within a Total Quality Management framework.

Key Achievements

✓Implemented and led quality circles to foster continuous process improvement.
✓Conducted trainings and workshops for the plant operations workforce.

Education

AGMP in Senior Leadership General Management Program

Indian Institute of Management Ahmedabad

Graduated January 2019

Career Acceleration Program in Organizational Leadership

Reliance Group

Graduated January 2018

Bachelor of Engineering in Mechanical Engineering

Vidyavardhini College of Engineering & Technology, Vasai

Graduated January 1999

Certifications

UX Design: 2 Analyzing User Data

LinkedIn Learning

Awarded Jan 2023

DevOps Foundations

LinkedIn Learning

Awarded Jan 2022

A Day In The Life of a Data Scientist

LinkedIn Learning

Awarded Jan 2022

UX Design: 5 Creating Scenarios and Storyboards

LinkedIn Learning

Awarded Jan 2023

IoT Foundations: Fundamentals

LinkedIn Learning

Awarded Jan 2022