Resume

Key Achievements

• ✓Restructured IT policies, processes and controls to RBI NBFC Master Directions, NIST CSF and ISO 27001 — achieved zero cyber incidents over the last six months.
• ✓Supported a 23% rise in Net Asset Value and a 40% increase in transaction volume through targeted platform modernisation and process automation.
• ✓Sponsored transformer-based LLMs for ICAAP and ECL computation and a multi-agentic AI stack for CRM and service operations; early indicators show double-digit cycle-time reduction in credit-risk reporting.
• ✓Rationalised vendor and platform stack delivering ~15–20% run-cost optimisation.

Key Achievements

• ✓Delivered the technology integration of RRFL into JFS on schedule with no business-day outages.
• ✓Rationalised duplicate platforms across the merged entity; estimated ~20–25% TCO reduction.
• ✓Advised the Board on RBI’s Master Directions for NBFC-IT and led a clean compliance handover.

Key Achievements

• ✓Led data, digital and platforms workstream for the Jio–BP fuel-retail JV; negotiated the multi-year Technology Services Agreement and operating model.
• ✓Architected the Technology & Services agreement for the New Energy carve-out (Solar, Battery, Hydrogen) and the future-state operating model targeting carbon-neutrality.
• ✓Established the Digital Factory — integrated Agile, Design Thinking, DDD, DevSecOps and Lean Manufacturing into the SDLC; lifted CI/CD efficiency by 25% and reduced post-release defect density by 60%.
• ✓Embedded Service Reliability Engineering across critical platforms; cut MTTR by ~12%.
• ✓Sponsored product development for JioFace, ANPR, AccessFirst (GRC), AssureFirst (EPM), R-Assure (IRM / Cyber), IRCMS (Legal & Regulatory), SevaFirst (ITSM).
• ✓Built and led the Reliance Design Thinking Community — 2,000+ practitioners, now a key Group innovation engine.
• ✓ABMS Coordinator, O2C IT — sustained ISO 37001 accreditation across Hydrocarbons businesses for four consecutive years.

Key Achievements

• ✓Modelled and standardised 2,000+ enterprise processes across five major business verticals.
• ✓Built the Enterprise Architecture Framework integrating Policies, Processes, Systems, Data, Risks and Controls — still the Group’s change-management bulwark.
• ✓Implemented enterprise Incident, Problem and Change Management aligned to ITIL; benchmark savings of ~₹50–80 Cr p.a. (≈USD 6–10M) in avoided rework and incident recurrence.
• ✓Selected into Reliance Career Acceleration Programme (CAP) — top-talent cohort, 2016–2018.

Key Achievements

• ✓Built and deployed BPM architecture enabling process standardisation across the Reliance Group.

Key Achievements

• ✓Delivered measurable improvements in process efficiency, customer NPS and cost; estimated cumulative cost-out USD 15–25M across the three OPCOs.
• ✓Aligned the framework to Vodafone’s core values of Speed, Simplicity and Trust.

Key Achievements

• ✓American Express: redesigned Service Delivery Network IT to free 20% additional Change-the-Business budget despite an overall 10% IT spend cut.
• ✓The Hartford: led IT Centre redesign to CMMI Level 3 accreditation; reduced TCO by 18% while enabling top-line growth.
• ✓AXA Equitable: deployed CMMI Level 2 → Level 3 and a tailored Lean Six Sigma programme; certified 300 Green Belts and ~50 Black Belts.
• ✓ABB Sweden: assessed product-development processes for automation, controls and wireless divisions; transformation roadmap accepted and seeded multiple downstream projects.
• ✓Microsoft (Redmond): co-created Microsoft Solutions Framework for CMMI (MSF4CMMI) with the CIO’s leadership team; designed the CMMI-aligned Quality Management Framework.
• ✓Barclays Bank: designed the software-development measurement framework and Cost-of-Poor-Quality baseline.

Key Achievements

• ✓Successfully deployed Single Sign-On infrastructure across 200+ applications in 7 countries.
• ✓Earned Lean Six Sigma Green Belt, Black Belt and Master Black Belt in the TCS-GE relationship.
• ✓Mentored DMAIC and DFSS projects in CT-scan and imaging design / manufacturing — including new digital-platform product designs.

Key Achievements

• ✓Built a Java/Oracle quality-data aggregation application that digitised the assembly-line workflow and improved data-collation efficiency by ~80% across two of five lines.
• ✓Implemented and led quality circles to foster continuous process improvement.